Front Office

Front Office

We offer basic front office training, it includes telephone etiquette, check in / check out procedure, reservation entry and complain handling. We also address customized course as per client requirement. After course completion student will be awarded with certificate from Silver Mountain School of Hotel Management.

Curricular Structure

2 Days Course

  • Telephone etiquette and communication technique
  • Basic Front office operation

5 Days Course

  • Telephone etiquette and communication technique
  • Basic Front office operation
  • Upselling program
  • Overbooking and denying accommodation

Offered By

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