Training and Workshop on "​Management Skills for Administrators and Office Managers​"


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2017-03-02 - 2017-03-03

Hotel Marshyangdi, Thamel, Kathmandu, Nepal

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Management Association of Nepal (MAN)

Present

Advance Training cum Workshop Program on

Management Skills for Administrators and Office Managers

Background

The support from administrative professional is vital to organization’s ability to achieve its goals and objectives. Today, most senior managers expect administrative professional to have leadership and management skills in order to set your own administrative priorities. In addition, administrative professional must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, administrative professional need to have strategic insight and be able to innovate better processes. At the same time, administrative professional must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive program gives administrative professional a wide range of skills to help administrative professional handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

How you will benefit?

  • Understand the strategic language spoken by the executives
  • Understand to be ethical and respect other in the workplace
  • Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
  • Learn to develop critical thinking for a given environment
  • Be a problem solver and a good decision maker for a given environment
  • Aware about own strength and weakness
  • Meet dynamic work expectations by expanding your proactive capabilities
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results
  • Understand to be an assertive and an effective communicator
  • Learn to think positively and manage emotion and stress
  • Apply emotional intelligence and effective listening practices to your job
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations

Target group

Following Personnel are the target participants to this program

  • Administrators
  • Office Managers
  • Executive secretary
  • Project/program managers,
  • Senior managers,
  • Logistic manager
  • Operation Managers
  • HR professionals and consultants

Course contents

Ice-breaking, Climate Setting and Course Highlight

MODULE 1: UNDERSTANDING THE ORGANIZATION'S STRATEGIC LANGUAGE AND THINKING

  • What is Vision, Mission and Values
  • What is strategy and what is strategic planning?
  • Why is strategy important?
  • How is strategy different from planning?
  • What is strategic thinking?
  • Who needs to think strategically?
  • How will thinking strategically improve my performance?
  • When should I think strategically?
  • Can thinking strategically be a bad thing?
  • How do I find out about my organization’s strategy?

MODULE 2: PLANNING AND BUDGETING

  • How to prepare a financial plan that reflects the operational plan of the unit/office
  • Relationship between financial planning, forecasting and budgeting
  • Planning process from beginning to end and how to develop the budget
  • Problems associated with budgeting along with “best practices”
  • How to motivate managers and other to “buy in” to the budget
  • Comparison of variances in actual performance against the plan can be used to help control financial importance and their impact on short and long-term plans

MODULE 3: PERSONAL SWOT ANALYSIS FOR PROFESSIONAL GROWTH

  • Identification of one’s strengths in terms of interpersonal, interpersonal and professional competencies
  • Understanding of one’s weaknesses that need to be addressed
  • Identification of opportunities in the institution and outside that will enable personal growth
  • Understanding of threats that might militate against one’s growth

MODULE 4: ANALYTICAL THINKING AND PROBLEM SOLVING

  • Understanding how we think and reason
  • Identifying underlying factors that explain why intelligent people do irrational things
  • Using a four-part model for effective reasoning
  • Balancing multiple conditions impacting a business situation
  • Identifying the barriers and challenges to effectively using different kinds of logic
  • Exploring the difference between logical analysis and facts
  • Problem solving skills and first steps: seeing patterns
  • Emotional Intelligence when solving problems
  • Beyond fundamentals—moving from analytical thinking to critical thinking
  • Applying the four components of analytical reasoning to a real-life work situation

MODULE 5: WORK ETHICS

  • Definition of Ethics, Values, Morals, Integrity, Standard Operating Procedures, Fraud and Corruption
  • Unpacking of institutional Values
  • Relationship between institutional Values and Personal Values
  • Role of ethics in the unit and organization as a whole
  • Understand the importance of a proper attitude in the workplace

MODULE 6: CRISIS AND ISSUES MANAGEMENT

  • Identify and manage risk issues before they become crises
  • Recognize and tackle organizational cultures that incubate crises
  • Improve issues and crisis communications planning
  • Assess the threat to reputation of an issue or incident
  • Defend or enhance reputation through adversity
  • Know what to say when things go wrong
  • Understand comparative roles of social and traditional media in a crisis.

MODULE 7: EVENTS MANAGEMENT, PROTOCOL AND ETIQUETTE

  • Structure and manage an event as a project;
  • Procurement, the contracting process and contracting management principles
  • Design and implement all aspects of the event planning process, including planning for risk;
  • Operational and logistical management of events;
  • Understand the foundations of protocol
  • Explain the importance of national symbols
  • Applying the orders of seniority in the organization
  • Understanding protocol observations when hosting vips

MODULE 8: STRESS MANAGEMENT AND EMOTIONAL INTELLIGENCE

  • Understand positive stress
  • Identify symptoms of burnout and overload
  • Identify the sources of stress in your work life with special emphasis on political and community demands
  • Change behaviors which add to stress
  • Make changes to situations that can be influenced
  • Develop positive responses to situations that cannot be changed
  • Develop strategies to prevent feeling overwhelmed
  • Understand and managing one’s emotions
  • Understanding and managing someone’s emotions
  • Causes of emotions and techniques of managing them

MODULE 9: Program Evaluation; Feed Back, Certification and Closing of the Program

Resource persons

Resource persons for the program shall be mobilized from among the business and professional communities having a vast experience in administrative and business field.

Nomination

Nomination should be sent by Falgun 15, 2073 (February 26, 2017) Sunday through email given below.

Course fee

Fee Components

For MAN member Rs.9,000.00 (Inclusive of Government Tax)

For Non-MAN member Rs.11,000.00 (Inclusive of Government Tax)

Payment process

Program fee should be paid through A/C payee Cheque drawn in favor of Management Association of Nepal or deposit the amount in the name of Management Association of Nepal in any branches of Citizens Bank International Limited Account Number 0010000030CC and send the scan copy of the deposit voucher to email IDs as given below.

Disclaimer

We reserve the right to cancel a course program or conference at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss. Programs are correct at the time of going to print. However, alterations may occasionally be necessary due to circumstances beyond our control.

Contact

Management Association of Nepal (MAN)

GPO Box No. 3032, Kathmandu, Nepal, Tel. 01-4224475, Fax 01-4240475

Email: man@man.org.np, ed@man.org.np, URL: www.man.org.np

Easy Access Cellular Number: 9851043074, 9841466270, 9851018501, 9841586702

"Always Remember MAN for Knowledge Management for Excellent Performance"