Offering Colleges (1)
Basic front office training includes telephone etiquette, check-in / check-out procedure, reservation entry, and complain handling. After course completion students will be awarded a certificate.
Curricular Structure
2 Days Course
- Telephone etiquette and communication technique
- Basic Front office operation
5 Days Course
- Telephone etiquette and communication technique
- Basic Front office operation
- Upselling program
- Overbooking and denying accommodation