Are you the person friends and family call when they can’t figure out what’s wrong with their computer? Do you enjoy solving what others think of as insurmountable tasks and watching them breathe a sigh of relief as you rescue their lost document or rid their computer of a virus? Do you read the latest computer magazines and keep up with the best new hardware and software products?
If you answered yes to most of these questions, a career as a computer support specialist may be for you.
Computer support specialists, also known as help-desk technicians, provide technical assistance to customers by identifying and solving their hardware and software problems.
Although many support specialists help customers, others help coworkers.
A great communicator and problem solver. You’ll need to provide clear explanations and directions on paper, via email, in person, and on the phone.
Writing instruction manuals and training people one-on-one may be an important part of your job as a support specialist.