Accidents happen. That’s why it’s important to have insurance. But insurance claims can get confusing. For example, sometimes drivers disagree about who hit whom.
Someone needs to investigate the insurance claim to figure out who should pay the damages. That someone is an investigator. He or she looks for the truth when there’s disagreement about who is legally responsible or when criminal activity is suspected. In other situations, adjusters and examiners are the ones who deal with insurance claims.
Claims adjusters, examiners, and investigators work behind the scenes, usually for insurance companies or agencies, to make sure that insurance customers claiming payment get the money they're entitled to.
Appraisers in the auto insurance business decide if a car has been “totaled” in an accident and how much the car was worth in the first place.
A strong, critical thinker with great interpersonal skills and an interest in detective work.
Continuing education is important in this field because new federal and state laws and court decisions frequently affect the way claims are handled.